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Purmal, K. and Nambiar, P. (2009) Mediation - the Malaysian Dental Association experience. International Dental Journal, 59 (3). pp. 155-160. ISSN 0020-6539

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      Objectives: To study the success and failures of the mediation process of complaints from 2004-2007 by the Complaints Bureau Steering Committee and the Public Complaints Bureau Committee of the Malaysian Dental Association (MDA). Methods: Retrospective analysis of complaints from the records at the MDA. Results: There were 41 cases during the three years, most involved surgical procedures (9), endodontics (9), miscellaneous (8), orthodontics (6), restorative problems (6) and prosthetics (2). Chinese patients made the most complaints (67) followed by Malay patients (23), foreigners (7) and Indians (3). 69 of the cases where against dentists working in the KIang Valley, 14 in Johore and the rest in various part of the country. 69 of the cases were successfully mediated, 10 unresolved and the 21 are in various stages of mediation. Conclusion: It is heartening to report that the MDA has successfully mediated in a sizeable number of the complaints which are increasing yearly.

      Item Type: Article
      Additional Information: ISI Document Delivery No.: 466UX Times Cited: 0 Cited Reference Count: 15 Purmal, Kathiravan Nambiar, Phrabhakaran F d i world dental press ltd Lowestoft
      Uncontrolled Keywords: Dental negligence mediation risk management malpractice
      Subjects: Medicine and Dentistry
      Divisions: UNSPECIFIED
      Depositing User: Mr Ahmad Azwan Azman
      Date Deposited: 08 Oct 2012 04:28
      Last Modified: 08 Oct 2012 04:28
      URI: http://opendepot.org/id/eprint/1392

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