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Number of items at this level: 8.

Klaus, Philipp "Phil" Quo Vadis, Customer Experience? In: Beyond CRM: Customer Experience in the Digital Era. Strategies, Best Practices and Future Scenarios in Luxury and Fashion. Franco Angeli, Milano., pp. 165-175. ISBN 9788856838176

Klaus, Philipp "Phil" and Maklan, Stan (2011) Bridging The Gap For Destination Extreme Sports - A Model of Sports Tourism Customer Experience. Journal of Marketing Management, 27 (13-14). pp. 1341-1365. ISSN 0267-257X

Klaus, Philipp "Phil" and Maklan, Stan (2007) The role of brands in a service-dominated world. Journal of Brand Management, 15. pp. 115-122. ISSN 1350-231X

Klunko, Natalia (2013) Strategic Management of Innovative Development of the Russian Pharmaceutical Complex. International Journal of Advanced Multidisciplinary Research and Review, 1 (1). pp. 22-31. ISSN 2330-1201

Kucukozkan, Yasemin Relation between Organizational Commitment and Gender: A Research on Health Care Staff Working in Hospitals. Uluslararas─▒ Akademik Y├Ânetim Bilimleri Dergisi . ISSN 2149-1984

Maklan, Stan and Klaus, Philipp "Phil" (2011) Customer Experience: Are We Measuring the Right Things? International Journal of Market Research, 53 (6). pp. 771-792. ISSN 1470-7853

Wales, Tim (2014) Business School Libraries' Futures? In: Business School Libraries in the 21st Century. Ashgate Publishing, Farnham, pp. 193-211. ISBN 9781409465652

Wales, Tim (2014) Introduction: Business School Libraries in 2013. In: Business School Libraries in the 21st Century. Ashgate, Farnham, pp. 1-10. ISBN 9781409465652

This list was generated on Thu Jun 22 12:17:45 2017 BST.